Even the sales folks are not allowed to contact support directly. Finally, after six weeks of failed attempts, I contacted sales so that I could talk with a person. I repeatedly attempted to contact support and got no responses. I learned later that there is a way to cancel when I still had my account, but I could not get back in to use that approach. When I wanted to cancel my dropbox account, I mistakenly thought that I could just delete my account and that would stop the billing. I used to share some video files with some friends, which required me to have a paid account. So how do I cancel a subscription without being able to log on. I contacted a Dropbox website customer service and never heard from anyone ever! When it came around to cancel my subscription with my company, they would not allow me to sign in without a 6 digit code which I still, to this day, cannot get. I had to move that entire folder back to my hard drive but many passwords were deleted when I did that. I needed their services so we just paid it! Since it was synced with my folders and files on the company's network, Dropbox somehow was able to actually move some of my personal files into DropBox, one being my personal and business passwords to all my accounts. The price they quoted seemed like it would suffice but when we actually tried using their service, suddenly we needed to upgrade to a much more expensive program that went from $200 to $1200.

We signed up for Dropbox to get signatures on certain legal documents. I work for a major multi billion dollar car company. DO NOT USE THIS COMPANY! See critical reviews Reviews (235)

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